Water Damage? Replace Drywall?

I ran into an interesting problem Friday night. A homeowner had a clean water line break in his house and he had a lot of water in his beautiful finished basement. We extracted the water from the floor and carpet, set the drying equipment and left.



The real problems began the next day... he wanted drywall removed. Because it was wet. He was convinced that it could not be dried and that he would have a lot of mold behind it. None of my protocol recitations or insurance reassurances could convince him otherwise. (That last sentence was harder to write than it was to read.)



Fact is: if you have a clean water loss (water damage)... and you call the mitigation company out there within 24 hours, the drywall can be saved. Of course there are exceptions, but most of the time, that is true.



In this case, I did what the homeowner wanted and removed the drywall... but I am doubtful that the insurance company will pay for it. But doing whatever the customer wants is the definition of service. Just make sure that the customer is well informed before you do it.


If you have a water damage and you live or work anywhere in South Central Pennsylvania, then please call PuroClean Emergency Services!